Jenna lim was shocked when she checked her bank account statement online. She discovered that she was charged a total of S$1.3k for uber rides she didn’t took.
Here’s what she wrote in the post:
Guys, please be careful when adding your debit or credit card to Uber Account. This is what I woke up to. A negative amount in my bank account.
I believe someone from the US hacked into Uber’s security system and attained my bank account info. Also, I can’t even delete the card payment in Uber Account. This is super ridiculous. So friends, please try to use cash to pay for your trips instead.
Lost all my trust in Uber already.. really shocking experience…..
Here are the screenshots she took that reveal transactions being made from 16 Nov to 19 Nov.
[Update, 20 Nov 6:45pm] Uber Singapore has issued a response statement regarding the incident:
Our team is reviewing the incident and will address it accordingly. We would like to assure the public that payment information is encrypted when you enter it into the Uber app. However, there are myriad reasons why such incidents occur – including whether the user is maintaining good habits in safeguarding personal information security, whether the device has been compromised, or even issues with the financial institution and its products. If you believe your payment information has been stolen from another service and used on Uber, please contact your bank immediately. We will work with them to refund the charges. If you believe your Uber account has been compromised, you can reach our support team through the help section in the Uber app or at help.uber.com. We will help reset your password and refund unauthorised trips.
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