Breaking news: Ride hailing app Grab is down tonight across all Southeast Asian countries and the unexpected service disruption is affecting customers, causing them to take to social media to report about this incident.
“We apologise that users were not able to use our services (on Tuesday),” a Grab spokesman said.
“The app was down due to problems with our underlying infrastructure, and our third-party infrastructure providers are immediately fixing the problems on their platforms.”
An error message was seen on the app when The Local Bytes tried to access grab at about 10:00 pm. The app appeared to be functioning well again at about 11:25 pm.
Earlier on, Grab said in a Facebook and Twitter post at 9:23 pm that it was experiencing a “service interruption”, adding: “Our team is working hard to fix this, and we are working around the clock to resolve it. Apologies for any inconvenience caused, and thank you for your patience.”
It had to account to passengers from from countries including Singapore, Malaysia, Indonesia, Vietnam, Myanmar and the Philippines.
“Our engineers are working to recover the app. Please be patient with us and try again later. We’re sorry for the inconvenience caused,” it said.
Many Grab drivers also reported that the app for drivers was not working. One driver, who wants to be annonymous, said his driver’s app had hung.
At around 9:55 pm, another driver said he received the following message from Grab: “Dear partner, due to a technical issue, you may not be able to receive or complete bookings as per normal. We are working hard to fix the issue and will be back to serve you as soon as we can. Apologies for the inconvenience and thank you for your support.”
This comes after Grab contacted its drivers earlier in the day regarding a “job card glitch” in its Grab Driver App on 3rd April 2018.
A grab driver forwarded this message from Grab which was received at around 11:20 am: “Dear Partner, we apologise for the job card glitch this morning, where fare and destination were not shown. This technical glitch has now been resolved. Please restart your phone and Grab Driver App to see the destination and fares again. Apologies for the inconvenience and thank you for your support.”
Another GrabCar driver Muhammad Ali, 36, told The Straits Times that he was alerted to the issue at around 8:00 pm when he was dropping off a passenger.
“I could not end the trip,” he said. “I wanted to have a few more trips to go, now I’m still waiting. I think if at 10pm it’s not working I will go home.”
Mr Ali could have earned about $80 in the 1½ hours that the app was down.
Were you affected by this inconvenience? Let us know in the comments section below now!
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