News of a Samsung TV emitting smoke has gone viral after Yeo Yen Leng posted a video on Samsung Singapore facebook page.
She said “I just witness smoke coming out from my Samsung TV after I switched on my power supply. If we had left the TV on standby mode, I dread to think of the consequences give the recent cases of exploding and burning Samsung devices.”
Customer safety remains our highest priority and we want to work with any customer who has experienced an issue with a Samsung product in order to investigate the matter and support them.
We had gotten in touch with the customer yesterday evening and worked with her to determine the cause of the incident. The customer was using a Samsung TV model : UA55ES6200MXXS which was purchased 4 years ago.
Our initial findings show that the incident is likely to be caused by a worn component due to regular wear and tear. As we take our responsibility very seriously, we are conducting a thorough investigation. In the meantime, we will continue to provide our assistance to the customer.
While most of us here in Singapore use Samsung TV at home, many are concerned.So Samsung got tired of people asking the same question like if I put the TV on standby mode, will it affect the TV lifespan, they decided to use a template answer.
Then this guy save the day.
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