A mother recently took her daughter to a clinic only to receive antibiotics with ants in them and then to be charged $90 for the clinic’s mistake.
Facebook user Sherrine Hong recently took to Facebook to complain about the Baby and Child Clinic at Tampines Street 81.
Sherrine claimed that she had brought her sick daughter to the clinic on 6 June with a cough. The girl was given antibiotics and sent home.
However, when Sherrine put in the syringe to give her daughter the medicine, she found black dots in the white medication which she later discovered were dead ants.
I brought my gal to Baby and Child Clinic – Tampines St 81 on Wed evening of 6th June as she is havingcough. We consulted Dr Loke on this visit. My gal was given some medication for her cough and antibiotic as her throat is inflammed.
I dont usually look into the medication when i feed her (as in look in detail inside the bottle of the medication) but when i fed my gal her antibiotic on Thurs evening when i put the syringe in to get the medicine i saw some black dots in the medication (the antibiotic is white in color) i pour some of the medication out and i saw it was ants. Its not oni 1 but quite a few floating inside the medication.
Ms Hong then called up the clinic who asked her if the ants were from her own home even though with this type of medication, that is impossible. The clinic then told her to return the medication to the clinic and to bring her daughter down to be reexamined since she had already consumed the tainted medication.
I called the clinic today morning 8th June and the nurse ask if it was ants from my home. I told her that i dont spot a single ant on my kitchen top and the cap is tightly closed so how can it b fm my home? So the nurse asked to bring it back to the clinic. 15mins later, the nurse called again to say tat the doc mentioned that becos my gal has started w the medication so doc would wan to see my gal again to check on her again.
Ms Hong then brought her daughter back to the clinic. She was refunded $20 for the antibiotics and was asked to see Dr Ho as the previous doctor, Dr Loke, was not in.
Dr Ho recommended that they change antibiotics while maintaining the other medication.
However, Ms Hong got a shock when she was later asked to pay $90 for consultation fees and the medication. When she refused to pay, the nurse went to speak with Dr Ho to no avail. Ms Hong then went to talk to Dr Ho herself.
Shockingly, Dr Ho told her that since she consulted Dr Loke the other day and her today, she would have to pay.
This was despite the fact that Ms Hong had not asked for the consultation, she was asked to bring her daughter back, and that she had not made much of a complaint about the tainted antibiotics that was the clinic’s fault and not hers.
I reached the clinic in the evening at about 8pm consulted Dr Ho as Dr Loke is not in today. She suggested that we chg the antibiotic and maintain the rest of the medication. They refunded me $20 for the antibiotic. Upon getting my medication i was asked to pay a total of $90plus for consultation and medicine. I told the nurse that this is not right as this is no fault of mine that there is an issue w the medicine and i did not request to consult the doc. I told the nurse that I will pay for the medication and not consultation fee. Nurse spoke to Dr Ho about the consultation fee but Dr Ho insist tat i have to pay. I went in to the room and spoke to Dr Ho this was her reply :
You consulted Dr Loke that day and it was not me. So today you see me so you have to pay. I told her i did not request to see a doc. It was your clinic who asked me to come again due to the medication. So this is your clinics problem not mine. And i didnt even make a fuss about what my gal have consumed since Wed evening. She still insist i pay. I told her i do not want any of her medication today nor will i pay her a single cent. I insisted to take the stained antibiotic back and gave them back the $20.
Ms Hong then insisted on giving them back the $20, took the tainted medication and left without paying anything. She was understandably upset and insisted that she would lodge a complaint with the relevant authorities.
I was soo soooo upset and i teared in front of the nurse as i was getting really mad and emo. I feel so so bad that i have brought my kid to see such a horrible doctor who do not care about their patient. All she cared about is her CONSULTATION FEE $$$
I will lodge a formal complain to Ministry of Health, Singapore with the stained medicine.
What would you do in this situation?
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