Popular raw fish salad bar Aloha Poke has apologised for an incident after a customer found a dead spider at the bottom of her poke bowl.
Facebook user Siew Ping shared the post on Thursday (May 10) that she ordered a Nalu Salmon poke bowl via food delivery service Deliveroo. She and her friend had been happily chowing down on their meal when they discovered the dead spider.
The post has been shared 1.3k times since she posted on Thursday night.
Siew Ping received an apology and a full refund for the meal together with a $20 store credit (which she has no plan to use it in the future).
According to Channel News Asia, co-founder John Chen said that the restaurant had reached out again to Ms Siew and her husband on Monday morning to update them on the investigations.
“We apologise unreservedly for the oversight, but we are confident that it was an isolated incident and has never happened before in any of our outlets. We will continue to improve our processes to ensure such an incident will never reoccur, and to uphold the quality standards expected of Aloha Poke,” Mr Chen said.
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