Flyscoot flight TZ 288 has been grounded due to a technical fault and does not have the replacement part in stock

Dear Scoot Community,

Scoot flight TZ 288 scheduled to depart Kaohsiung to Osaka at 12:15 PM (local time) on 27 Oct 2015 has been grounded due to a technical fault. Scoot’s maintenance service provider in Taiwan does not have the replacement part in stock, and the part needs to be obtained from Singapore, which necessitated the aircraft to be grounded overnight.

As a result, TZ 287 scheduled on 27 Oct 2015 from Osaka to Singapore via Kaohsiung will be delayed.

The following are the affected flights. Provisional Estimated Departure Time (PETD) will be advised as soon as it is known:

Screen Shot 2015-10-27 at 6.43.26 PM

TZ 288
From Kaohsiung to Osaka
Depart 27 Oct
Provisional Estimated Departure Time (PETD):
To be advised

TZ 287
From Osaka to Kaohsiung
Depart 27 Oct
Provisional Estimated Departure Time (PETD):
To be advised

TZ 288
From Kaohsiung to Singapore
Depart 27 Oct
Provisional Estimated Departure Time (PETD):
To be advised

Guests of TZ 288 Kaohsiung-Osaka and TZ 287 Osaka-Kaohsiung on 27 Oct 2015 will be accommodated at local hotels with meals provided accordingly.

Guests of TZ 287 Kaohsiung-Singapore, 27 Oct 2015 are advised not to report to the airport until the PETD is announced.

Guests who wish to postpone their travel may:

– Rebook, at no additional charge, to another flight (same origin and destination) departing within seven days of the original flight;
or
– Receive a full refund of the affected sector in a transferable Scoot travel voucher valid for six months from the date of issue that can be used towards future travel.

To rebook or seek a refund, please contact our Call Centre (http://www.flyscoot.com/index.php/en/contact-us) before the original scheduled departure time of your flight. High call volume and wait time are expected and we seek your patience and understanding while we do our best to assist you.

Scoot will inform guests of the PETD and keep them updated through our ground handling agents (for guests at hotels), website, Facebook, email and/or SMS.

All other flights are currently operating as scheduled.

We sincerely regret the disruption to our guest’s travel plans. While we accept that the delay is frustrating, we would also like to emphasize that safety is our top priority and we seek guests’ understanding that the aircraft cannot depart until the fault is rectified. Scoot will spare no effort to ensure serviceability of the aircraft as soon as possible and we seek your kind understanding and patience. Thank you.

Editor: Shouldn’t there be any other flights back to Singapore? Some of our angry commuters bring over to facebook to comment they frustration
Screen grab from Facebook
Screen Shot 2015-10-27 at 6.41.16 PM
Some send photos of poor scoot arrangement in airport
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