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BMW driver at heart of Caltex petrol story finally breaks his silence: Considers legal action

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The driver at the center of the viral $10 Caltex petrol story has finally broken his silence.

Photo Credit: Willie Kok

If you haven’t heard the story, a BMW driver went to a Caltex petrol station and was given a full tank of petrol. He later claimed at the cashier that he had only asked for $10 worth of petrol and made the elderly petrol attendant foot the bill for his $125 tank of petrol.

After days spent dealing with the fallout of the viral Facebook post as well as with netizens who have uncovered and posted a lot of his personal information, the driver finally speaks out.

Shin Min Daily News (SMDN) reported on 16 April that the BMW driver has lodged a police report because he fears for the safety of his young son.

SMDN had produced an article detailing an account of one of its writer’s who had go down to the BMW driver’s house. His address was uncovered by enraged netizens.

When the reporter first approached the house, they were told that no one by the driver’s name was home. However, neighbours and residents in the area reported that he did actually live there.

When the reporter returned to the driver’s home, they found police officers outside the door. Apparently, the family got scared, thinking the reporter was out to seek justice after reading the viral post.

However, the reporter still managed to get an interview with him.

The driver of the BMW claimed that he was trading his car in to a dealership in Jurong.  The $10 petrol was a simple amount to tide him over the journey from Tampines to Jurong.

The driver reported that he had asked for $10 worth of petrol and was shocked when the bill came at the cashier. He apparently asked if the extra petrol could be taken out.

The petrol attendant was called over and but he was adamant in his belief that the driver had indeed asked for a full tank and not for only $10 worth.

The exchange ended with the petrol attendant walking off in a huff and claiming that he would bear the cost of the extra petrol.

However, colleagues of the petrol attendant have come forth to say that during the last last 10 years, he had been nothing short of kind and gentle and that what the driver said was not possible.

They also claimed that the station was typically quite crowded and noisy and that miscommunication was very likely.

The BMW driver is now considering legal action. He claims that the post the woman put up on Facebook was defamatory and that as a man in sales, his business and reputation have taken a hit.

Currently, images revealing the driver’s mobile number and attempts to harass him have been circulating.

Camillia is always found with a book in her hand and her phone in the other. She loves food and doesn't understand how people can "forget to eat". She will also do literally anything for a good Instagram picture.

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Bus driver has neck pain and did not doze off while driving: SBS

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A bus driver was recently filmed to be apparently dozing off at the wheel of his bus.

In the video, which was posted on 7 May (Monday), the driver’s neck could be seen moving haphazardly yet the bus was still in motion.

Photo Credit: Facebook

The passenger who was filming did nothing but record the driver. An act for which he was flamed for by Netizens.

Many felt that it was cruel to post a video like this and to risk the driver’s job when he was probably working overtime to feed his family and was probably exhausted.

Photo Credit: Facebook

Others felt that waking the driver up or holding a conversation with him to keep him awake would have been a more reasonable course of action rather then to film the incident and do nothing while there were serious safety risks.

Photo Credit: Facebook

However, shortly after the video went up, SBS released a statement on the driver explaining that the elderly man had neck problems but that it did not affect his driving in any way.

The spokesperson for SBS went on to say that the driver was very safe and cautious on the road and that he had been certified to be fit for driving by a doctor.

While the video seems to suggest that our bus captain was dozing off at the wheel, our findings based on the CCTV footage from the bus reveals that this was not the case.

Throughout the time he was on the road, the driver “kept to his lane, slowed down when approaching bus stops and also stopped safely behind other buses or vehicles,The driver also conducted a right turn safely during the trip.

All these would not have been possible had he been dozing off at the wheel … We assure our commuters that dozing off while driving is not something we take lightly and will not hesitate to take action against any bus captain found doing so.

Photo Credit: Facebook

The spokesperson also went on to say that the driver’s neck did bend more then usual due to his medical condition but that he was fit for driving.

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Singaporean woman loses 76,000 KrisFlyer miles, SIA investigating matter, suspects due to possible phishing

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Singapore Airlines said it's aware that some KrisFlyer member accounts "may have been compromised due to possible phishing".

Posted by Channel NewsAsia on Tuesday, 17 April 2018

 

On 15th April 2018, Sherie Low logged into her KrisFlyer account and to her horror, discovered that the bulk of her frequent flyer miles had been wiped out under the names of four Russian individuals who were completely unacquainted with her.

Only 769 miles were available out of the supposedly 76,769 miles she should have possessed.

The 34-year-old general manager said she first registered for an account on Singapore Airlines (SIA)’s frequent flyer programme 10 years ago. The last time she logged into her account to redeem miles was in mid-March 2018.

In the aftermath of her logging in, four redemptions were made for Lufthansa flights from Frankfurt, Germany to Saint Petersburg at 12,500 miles each, and another 26,000 miles were converted to points for Virgin Australia’s Velocity frequent flyer programme. This took place between 24th March 2018 and 25th Mar 2018,

The redemptions were made under the names of four individuals – Ms Kseniia Migel, Mrs Elena Migel, Mr Matvei Kotliar and Mr Andrei Migel who were all holding Russian passports. From the reflected account, all four had been added as nominees to Low’s account on 23rd March 2018, just a day before they started making redemptions.

KrisFlyer nominees are allowed to use a member’s miles to redeem tickets and flight upgrades.

Ms Low immediately dialed the KrisFlyer hotline upon seeing the suspicious transactions.

SIA’s representatives said they did not want to give her “false hope” that she would get her miles back and could not give her a deadline for the investigation, according to Low.

SIA further assured her that their investigation team would get back to her within 24 hours, but only called back the next day to “reiterate the same thing” which was that “they don’t want to give me false hope”, added Low.

Under her Facebook name Kiki Koh, Low posted an account of the alleged hack on SIA’s Facebook page.

Dear friends, please check your Krisflyer accounts. I believe the current system which is only secured with a 6 digit…

Posted by Kiki Koh on Tuesday, 17 April 2018

Quite nice and considerate of her to warn other potential victims, to be honest. Going public about her misfortune requires a big step and several contemplation, sometimes.

“As a Singaporean and a loyal supporter of SIA, although I could choose other loyalty programmes (for) my credit card miles, I always chose SIA,” she told Channel NewsAsia.

“But after this incident, probably I will look for an airline with a better security system.”

While there were alerts and notifications about the redemptions sent to an email address linked to Low’s Krisflyer account, Low said that the account is inactive and she did not check it.

Ms Low expressed that KrisFlyer should update its system security as members can log into their accounts using their membership account number and a six-digit PIN which is insufficient in the event of a cyber attack.

“At the very least it should be protected with a one-time password,” she said. “They cannot have such a flimsy system that allows hackers to get into accounts so easily and also add nominees so easily.”

Hello Team, On 22nd Feb, i reported theft of my krisflyer miles, but havent seen any concrete action(outcomes) yet, …

Posted by Abhishek Singh on Sunday, 25 February 2018

Another member of KrisFlyer recently posted on SIA’s Facebook page about an alleged theft of KrisFlyer miles. Abhishek Singh wrote that he had reported a theft of his miles three days before but had yet to receive any follow-up or concrete outcomes.

 

Responding to media queries, SIA said: “Singapore Airlines can confirm that we received this complaint from our KrisFlyer member regarding the loss of her KrisFlyer miles. We are currently investigating this issue and we will be following up with the customer directly.”

“Singapore Airlines is also aware that some KrisFlyer member accounts may have been compromised due to possible phishing. We are monitoring these accounts closely and will work with relevant authorities in their investigations, if required.”

“We have also reached out to the affected members and advised them to take various measures to prevent further phishing. These include using stronger passwords, changing their passwords regularly, using a reliable anti-virus programme and logging in to their KrisFlyer accounts only via the official SIA website at www.singaporeair.com.”

“Reports on phishing attacks have been on the rise in recent months. We would like to advise our customers to be wary of unsolicited emails, messages and phone calls that claim to be from Singapore Airlines,” the company said in the advisory.

We certainly hope that SIA can double up and solve the problem fast and professionally and take precautionary measures to prevent such a case from happening again!

 

Know of any other possible scams? Let us know in the comments section below!

 

Also, the latest scam you should be aware of is a scam involving hacked WhatsApp accounts.

Once scammers get hold of the SMS verification codes, victims would lose access to their WhatsApp accounts.

 

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BMW driver forces elderly petrol assistant to pay $125 for his petrol: Caltex responds

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A customer driving a BMW has made an elderly petrol assistant foot the bill for his $135 full tank of petrol after claiming that he had only asked for $10 worth of petrol.

Photo Credit: Willie Kok

On 15 April, Facebook user Willie Kok copied and posted a lengthy complaint that was originally made by Ms Kelly Yeo, appealing to Caltex to take action against a customer.

Photo Credit: Willie Kok

 

Photo Credit: Willie Kok

If you’re unable to read the text, you can read it here:

“Dear Caltex,

I earlier witnessed an incident at Caltex Tampines Ave 8 @2pm on 14 April and it filled me with such indignation that it prompted me to write this to you, hoping that you could help alleviate the financial obligation of your employee and implement appropriate measures to handle the incident as follows.

While processing payment at the Cashier counter, the customer (picture uploaded herewith) and driver of BMW vehicle SLT6883G, claimed that your pump attendant had mistakenly refilled a full tank of petrol costing about $135 for his vehicle instead of the $10 petrol that he had instructed. He refused to pay the full amount and insisted to pay only $10 for the full tank.

The pump attendant probably in his early 60s, was subsequently summoned to the Cashier counter to verify. He explained that he had heard that it was a full tank refill but the customer immediately rebutted it. What happened next astonished me. Instead of creating a scene by engaging in an argument with the customer, the elderly pump attendant calmly informed the Cashier to let the customer pay $10 and he would personally absorb the rest of the cost. As a result, the customer walked away smugly paying a mere $10 payment for a full tank of petrol for his BMW Series 5 vehicle.

Whilst I was impressed with the collected composure and professional customer service that both your Cashier and pump attendant had displayed throughout the incident, I am deeply disturbed that the customer had capitalized on the opportunity to make the elderly pump attendant pay for the supposedly oversight. The customer could have responded gentlemanly and be gracious to forgive by paying for the petrol since his vehicle would need to consume it anyway. Alternatively, he could have paid for a partial amount instead of making the elderly pump attendant bear the full $125. Unfortunately, this was not so.

I have done some online research and noticed that the remuneration of a pump attendant averages about $1600/mth in Singapore. $125 means a significant 8% of his meagre salary. Would Caltex consider waiving this amount or allowing the pump attendant to pay at cost?

Also, assuming it was entirely the pump attendant’s oversight, under such circumstances, perhaps the Cashier could have proposed to the customer to pay for a partial amount instead of allowing the elderly pump attendant bear full monetary responsibility?

Alternatively, for proof of evidence, perhaps Caltex can install CCTVs equipped with audio recording of drivers’ instructions to the pump attendants at each pump? What are Caltex’s existing guidelines and policies to handle such situation? I am concerned that if no effective standard operating systems are defined, such practices of having pump attendants to bear the price discrepancies can lead to abuse. Imagine if one uses this approach on each petrol station in Singapore every few days, it is tantamount to one walking away striking lottery frequently and the accumulated value will be very substantial!

Original post by Ms Kelly Yeo.
I copied the context incase her post got taken down. Please hunt this fucker down!”

In the post, which has since been shared over 20,000 times, Kelly detailed watching a BMW driver approach the cashier at the Caltex petrol station at Tampines Ave 8 on 14 April, to pay for his petrol.

When the cashier told him that the amount was $135 for a full tank of petrol, the driver argued that he had only asked the pump attendant for $10 worth of petrol.

Confused, the cashier called the elderly attendant, who appeared to be in his sixties, over to verify the story.

The pump attendant claimed that he had heard the driver ask for a full tank but the driver quickly countered him.

Then, instead of creating a scene, the elderly attendant calmly told the cashier to allow the customer to only pay $10. He told them that he would personally absorb the remaining $125.

The driver quickly agreed, paid $10 for a full tank of petrol and left.

In the post, Kelly reported that based on her research, an average petrol attendant earned about $1,600. The $125 would have been about 8% of his salary. Which is a lot for someone who earns that much especially in Singapore where everything is so expensive.

The post has since garnered over 5.3K comments with Netizens enraged at the driver. Many people are calling him a heartless con man while others are berating him for being able to drive such an expensive car but not being able to pay for his own petrol.

Photo Credit: Facebook

Some BMW drivers even came in to say that it was impossible to get anywhere on $10 worth of petrol as the consumption for a BMW is quite high.

Photo Credit: Facebook

Others claimed that he was a notorious cheat and had done this before.

Photo Credit: Facebook

Due to the overwhelming response, Caltex was alerted and they issued an official statement on their Facebook page this morning (15 April).

In the post, Caltex assured Singaporeans that the petrol attendant would not bear the cost of the petrol and that they were looking into the case.

They also asked that netizens refrain from berating the driver and attacking him.

The full statement can be read here:

Photo Credit: Caltex

If you’re unable to see the post, here’s what they said:

“Good afternoon Singapore, we are heartened by the solidarity and care shown towards our team at Caltex Tampines. Thank you for the kindness and concern.

We want to assure the community that our Caltex attendant did not bear any financial obligation from the events that occurred on April 14.

Do be assured that our station manager, together with the management team are looking into this issue now and an investigation is ongoing. For any enquiries on this issue, do get in touch with us via PM and we’ll get back to you.

We do encourage everyone to refrain from any personal or group responses towards the driver or those involved as our team is already looking into resolving this.

Thank you for your support.”

However, this incident has also opened a discussion into what exactly is being done to protect petrol attendants from lying customers.

In Kelly’s post, she implored Caltex and other petrol stations to look into ways that they can protect themselves and their customers. She suggested things like installing voice recorders at petrol kiosks or CCTV with audio recording so that there are no misunderstandings.

Putting the heartlessness of making an elderly attendant pay for your petrol aside, there is really no proof of how much petrol the driver asked for.

What if the BMW was a rental and he had actually only wanted to put in a minimal amount of petrol? Or what if he was severely short on money that day due to some unforeseen circumstances and only wanted the bare minimum to tide him over?

After all, mistakes do happen and things are not always as clear as they seem.

And when these things do happen, who absorbs the charges of this mistake?

What do you think? Who is really at fault here and is it right to condemn the driver without knowing exactly what happened and his circumstances at that time?

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