Today I had the fright of my life. We went to the newly opened Air Zone at City Square Mall. I was afraid of heights. But my boy wanted to play. So I just went ahead. I thought the ball pit was the safest place of the 3 storey structure. But I was so wrong. Not long into the play, I lost my balance in the ball pit and fell backwards. I could not reach the bottom and I could not stand up. I tried to roll over, I couldn’t. I tried to find the net so I could grip it, I couldn’t. My son was stuck inside too. I panicked and waved and screamed for help. None came. I seriously panicked and did not know what to do. (My helper stoped the video when she realised something was wrong and shouted for help too but none came)I finally grabbed someone’s hand and managed to stabilise myself and stood up. And thereafter I pulled out my son, and 2 other kids: a boy and a girl. It was then the staff came by to help me drag the kids out of the balls before I climbed out. The kids all went in alone. They were about 6-8 years old. The girl was crying and I think she went out after the incident. Looking at the video which my helper had taken with the intention of taking us playing, there were about 4 heads under the pool of balls. At the side there was an adult pulling out another kid. Yes it was a nasty experience for me. I’m not going into the ball pit anymore. ? however, I will not stop my kids from playing there. But I will ensure an adult (my hubs) goes in with him. What’s the message I’m trying to bring across with this post? There is a certain level of danger in the playground and there is only so much the staff there can do. I appeal for you to go in with your kids. The more adults there is inside, you can help watch out for other kids. Just for info, the balls were up to about my armpits when I’m standing, and I’m 1.72m tall. Yes. Well yes it was fun, just not entirely suitable for young kids. Adult supervision needed. Lots of it. :)Edit to add:1. The structures are really sound. No doubt about that. Even if so happens the net you are on, tears for some reason, there is a second net below so you won’t fall. The issue is more about the availability and vigilance of the staff to render help when needed. 2. In the newspaper articles that followed, the claim was that there are 2-3 first aid trained staff on each level during peak hours. We were there on a Saturday afternoon. Is that a peak hour? Because there was only 1 staff per level. And the staff’s duty was to oversee the slides and attention was definitely not on the ball pit. I hope they have increased the number of staff since. And not just the number, the quality. No use being first aid trained and not alert to surroundings. 3. Why is everyone saying “drowning” when it was never mentioned in the original article? ?#airzone #airzonesg #citysquaremall#embarassingmoment #jellylegs
Posted by Beautiful Chaos on Saturday, 3 February 2018
(this video was taken by the drowning lady’s helper before she realised something was amiss)
A woman was trapped in a ball pit at City Square’s newest suspended air zone playground on 3rd February 2018 while accompanying her son in the attraction.
According to the lady, she had “the fright of her life” when she lost her balance and fell backwards in the ball pit shortly after getting into the nets.
Evidently, she was unable to steady herself in the ball pit and repeatedly failed to stand on her feet despite many hard and desperate attempts.
Help finally came when the damsel in distress managed to grab onto someone’s hand and balanced herself to stand up.
She also pulled her son and two other children out of the ball pit.
The lady later assured herself that she was not going to enter this Airzone anymore after this “nasty experience”, but will still allow her husband to enter with his kids in future.
Claiming that she was trying to warn others of this likely predicament, the drowning lady added that there is a degree of danger as the balls were piled up high well up to the level of her armpits, emphasising that she is 1.72 metres tall. This is the main and clear reason why she thinks more adult supervision is needed when they bring their kids to this attraction.
Later, Airzone stepped forward to clarify and rectify matters:
The lady’s family responded to Airzone’s post as well:
To sum it up, the family acknowledged and highlighted the “dangers” of the playground to the management of Airzone, and quipped that with precautions taken and safety measures added, the playground is still relatively safe and fun for all!
More about Airzone
Venue: City Square Mall, 180 Kitchener Rd, Singapore 208539
Opening hours: 10:45 am – 9:00 pm Daily
Remember to bring your own socks!
For a more detailed run down of Airzone, click here.
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